Bellevue Partners Privacy Policy

We need to gather personal information to help us provide our services. We understand that the privacy of this information is important to you, and we take this responsibility seriously. This Privacy Policy explains how we do this.

Why we collect your Personal Information

Bellevue Partners needs to collect, hold and use personal information about you to help administer our product and services, to verify your identity and to communicate with you. For example, when you enquire through the website, fill out an application form or to complete our Agreement. We do so in accordance with the Privacy Act 2020 (Act).

You are not obligated to provide your personal information when requested. If you choose not to provide requested information, we may not be able to provide our services. We will let you know if this situation arises.

What Personal Information we may collect

We typically collect personal information directly from you. We may need to collect personal information from other people and organisations.

The types of personal information we collect includes:

Drivers licence, passport
IRD number
Citizenship, birth, and marriage certificates

NZ Government Documents & Identifiers

Feedback

Customer surveys to gather your feedback on our performance, product and services.

Publicly Available Information

Council records
Public registers (e.g. Land Information New Zealand (LINZ) or the Companies Office)
Property Information Platforms (e.g. Property Guru, Core Logic, Homes, etc)
Online forums, websites, social media

Sensitive Personal Information

Impacts of natural disasters or other environmental impacts on your property.
Criminal history
Unexpected changes to your financial situation.

Information about your Property

Address
Details about the property including publicly available information available through Councils and Property Information platforms.
Proof of current property insurances via you or your insurer.

Financial Information

Your personal, family, and financial circumstances including, employment status, income, assets and liabilities.
Information about your Home Loan and/or the Mortgage Arrangement including, bank statements, credit card statements.
We use independent credit checks to verify personal financial information.

Personal Contact Details

Name, date of birth, email address, phone number, property address

How we may collect your Personal Information

There is a process we need to follow to administer our product and services. Throughout this process, we need to gather your personal information. We want to make this process as smooth and easy as possible for you. To do this, we may collect personal information about you directly or indirectly as detailed below.

Indirectly

Market Valuations through independent Valuers
Council records
Public registers (e.g. Land Information New Zealand (LINZ) or the Companies Office)
Property Information platforms (e.g. Property Guru, Core Logic, Homes, etc)
Online forums, websites, social media

Directly

Phone, email or via our website
Enquiring about our product and services
Completing our application forms
Contact us to make and enquiry or provide feedback
Contact us via digital platforms
Participate in other activities such as competitions or surveys
Any other day to day business interactions

How we use your information

Your information helps us understand your situation and circumstances to best deliver our product and services.

We typically use your personal information in the following ways.

Indirectly

To confirm your identity
To confirm your personal circumstances
To confirm your financial position
To confirm details about your property and insurances
Reviewing, processing and administering enquiries, applications and Agreements
Management and administration of services throughout our Agreement.
Communications with you, your representatives or agents to assist management and administration or our product and services.
Make and manage payments and transactions
Manage fees and charges on your product and services.
Collect and recover money owed to us.
Respond to complaints

Feedback

Reviewing feedback to improve our product and services.

Third Party Commercial Partnerships

We may share or sell your personal information as part of agreements that we have with third parties for marketing, analytics or other business purposes.

Marketing

We may use your personal information to inform direct or indirect marketing materials.
We may contact you to request participation in marketing activities.

We use your information to communicate with you whilst administering our product and services.
We use your information for ongoing monitoring and auditing of our financial performance.
We use your information to inform reporting to our investors.
Throughout the term of our agreement, we use your information to track your personal and financial circumstances.
We may collate your information alongside other customer data for reporting.
We collect data to inform the ‘costs of doing business’ which may directly or indirectly relate to the provision of the product or services to you.

Our performance & management

Legal Obligations

Sharing of relevant information with the tax authorities (IRD).
Sharing information with law enforcement if required

Who can we share your personal information with

Government & Law Enforcement Agencies

Inland Revenue Department (IRD)
Other government, regulatory and law enforcement agencies to comply with our legislative or regulatory obligations.

Authorised Third Parties and Services Providers

Our professional services providers including lawyers, accountants, valuers, debt recovery agencies, real estate agents, insurance brokers.
People who help us process our applications
Our Investors.
Our independent financial auditors
Other organisations that we partner with
Any person who we consider has an interest in receiving, using and/or disclosing your information for the Term of our Agreement.
Other persons if permitted or required by Law. For example, we may share your Personal Information under an approved information sharing agreement, or if required for court proceedings.

Third Parties to verify your Information

Your mortgage provider
Credit Services providers.
Banks or other financial institutions you may have products or services with
Your insurance broker.
Your employer to verify employment status
Your doctor to verify your medical status
Commercially available third-party databases

What may happen if you do not give us your Personal Information

If we have a right in our Agreement to require you to provide Personal Information, or a right to collect Personal Information from a third party, and you do not provide us with, or allow us to access, that Personal Information, you may be in breach of our Agreement. We may also be unable to provide (or continue to provide) our services to you.

If we have a statutory right to require you to provide us with Personal Information, and you do not provide it, you may be in breach of the Law.

Digital Data Storage

Your information is stored digitally on our secure server and can only be accessed by persons authorised by Bellevue Partners.

Physical Data Storage

In some instances, your data will be stored as a physical hard copy at our offices.

Our Website

We use our website to gather data provided by you, including through the use of cookies.

Our website may contain links to other third party websites. Cookies and Linked websites are not owned or controlled by us. We take no responsibility once you leave our site to any other linked or un-linked website.

Third Party Data Storage

We take no responsibility for the security of data stored by third parties outlined above.

Accessing and correcting your personal information

You can ask for the personal information we hold about you (if it is readily retrievably by us). Before we provide any information to you, we will need evidence that you are the individual to whom the personal information relates.

If your personal information is wrong, you can ask for it to be corrected. If we consider that the correction is reasonable (and we are reasonably able to make the correction), we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

Your consent

By providing your personal information to us (in whatever way or format), you consent to us collecting, using and disclosing your personal information in accordance with this Privacy Policy and the Act.

Security of Your Information

We store your information in digital and physical (hard copy) format. Our website is also linked to the internet this includes link to other websites for convenience of information.

Changes to this policy

We may change this policy by uploading a revised policy to our website. The revised policy will apply from the date it is available on our website.

Contact Us

We are here to help so please contact us if you need more information in relation to this Privacy Policy or if you have a concern or complaint.

You can also contact us to request access to your personal information. We will handle your request in accordance with the Act.

We are entitled to refuse an access request if it involves compromising or disclosing another person’s information. Or if it might compromise the commercial position of the person who supplied the information.

email: info@bvp.co.nz